Terms of Service

1. Who we are and acceptance

OpDash is operated by Founder Ventures Ltd, a company registered in England and Wales (Company No. 13922868), registered office Belmont Suite, Paragon Business Park, Chorley New Road, Horwich, Bolton, BL6 6HG. In these terms, “we”, “us”, and “OpDash” mean Founder Ventures Ltd trading as OpDash, and “you” or the “Customer” means the business or person using the service. If you use OpDash on behalf of an organisation, you confirm that you have authority to bind it to these terms.

2. Definitions

• Service— the OpDash platform, including the assistant, the embeddable chat widget, lead capture, and related features.
• Customer Data— the content you configure and the data submitted through your use of the service, including the data your End Users provide.
• End User— a visitor who interacts with an assistant you have installed.
• Sub-processor— a third-party provider that processes personal data on our behalf, as listed on our Sub-processors page.

3. The service and eligibility

OpDash provides an AI assistant that answers questions and captures leads on your behalf, together with related tools. OpDash is a business tool: you must be at least 18 and use it for business purposes. We may change, add, or remove features over time to improve the service.

4. Your account

You are responsible for your account, your login credentials, and all activity under your account. Keep your credentials secure and tell us promptly at privacy@opdash.co if you suspect unauthorised use.

5. Subscriptions, fees, and billing

• Paid plans are billed through Stripe at the price and interval shown when you subscribe. Subscriptions renew automatically each period until cancelled.
• Applicable taxes, such as VAT, are added where required.
• Free trials require a payment method and convert to a paid subscription at the end of the trial unless you cancel before it ends.
• Each plan includes a monthly conversation allowance. When the allowance is reached, the assistant pauses until the next period or until you upgrade — there is no surprise overage charge.
• You may cancel at any time through the billing portal. Access continues until the end of the current period. Except where the law requires otherwise, fees already paid are non-refundable.
• We will give reasonable notice of any change to prices.

6. Acceptable use

You agree not to use OpDash to:

• break the law or infringe anyone’s rights;
• send spam, or harass, deceive, or harm others;
• upload malware, or attempt to breach security, quotas, or rate limits;
• reverse-engineer the service, or resell it without our written agreement.

You are responsible for the content you configure the assistant with and for your End Users. We may suspend or limit access where necessary to protect the service, other customers, or to address a breach of these terms.

7. Customer Data and content

As between you and us, you own your Customer Data. You grant us the rights needed to host and process it in order to provide the service. You are responsible for having the right to use that content and for giving your End Users any notices, and obtaining any consents, that apply to how you use OpDash with them.

8. Data protection

We handle personal data as described in our Privacy Policy. Where we process personal data on your behalf (the data your End Users submit), we act as your processor and the following terms apply. We will:

• process that personal data only on your documented instructions;
• ensure that people authorised to process it are bound by confidentiality;
• implement appropriate technical and organisational security measures;
• engage sub-processors only under equivalent data-protection terms, and give you notice of changes (see our Sub-processors page);
• assist you, so far as reasonable, with data-subject requests and security incidents;
• delete or return the personal data at the end of the service, subject to legal retention;
• rely on Standard Contractual Clauses for any restricted international transfer.

A full standalone Data Processing Addendum is available on request at privacy@opdash.co.

9. AI-generated output

OpDash uses AI to generate responses from the content you provide. AI output can be inaccurate or incomplete. It is provided as is, is not professional advice, and should not be relied on as such. You are responsible for the knowledge and content you configure, and for how the assistant represents your business.

10. Intellectual property

We own the OpDash platform, software, and brand, and all related intellectual property. You own your Customer Data. We may use aggregated, anonymised data that does not identify you or any individual to operate and improve the service.

11. Confidentiality

Each party will protect the other’s confidential information and use it only as needed to perform under these terms.

12. Warranties and disclaimers

We provide the service with reasonable skill and care. Otherwise, to the fullest extent permitted by law, the service is provided as is and as available, and we do not warrant that it will be uninterrupted or error-free. We disclaim all implied warranties to the extent the law allows.

13. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, or for lost profits, revenue, or data. Our total liability arising out of or in connection with the service is limited to the fees you paid in the twelve months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or for fraud.

14. Indemnity

You will indemnify us against claims, losses, and costs arising from your Customer Data, your use of the service in breach of these terms, or the acts of your End Users.

15. Term and termination

These terms apply while you use OpDash. You may stop using the service and cancel at any time. We may suspend or terminate your access for a material breach, non-payment, or misuse, giving notice where practicable. On termination, your access ends and we delete or return Customer Data in line with the data-protection terms above and our retention obligations.

16. Changes to these terms

We may update these terms or the service from time to time. For material changes we will give reasonable notice. Continuing to use OpDash after a change means you accept the updated terms.

17. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

18. General

These terms, together with our Privacy Policy and any order you place, are the entire agreement between us. If any part is unenforceable, the rest continues to apply. A failure to enforce a term is not a waiver of it. We may assign these terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our consent. Neither party is liable for delays caused by events beyond its reasonable control. Notices to us may be sent to privacy@opdash.co.